Privacy Policy
Last Updated: October 2026
At BananaParcel (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, use our shipping comparison tools, or book parcel deliveries through our platform.
BananaParcel acts as the Data Controller for the personal data collected through this website under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you use our services, we may collect and process the following personal data:
Contact Information: Full name, email address, and telephone number.
Address Data: Collection and delivery addresses (including postal codes) provided during the quote and checkout process.
Shipment & Order Details: Package contents descriptions, declared values, weights, dimensions, and carrier tracking numbers.
Payment Data: Payment transactions are handled securely by our third-party payment processor, Stripe. We do not store or process full debit/credit card numbers on our servers.
Technical & Usage Data: IP address, browser type, device information, operating system, and website usage statistics collected automatically via cookies and tracking technologies.
2. How We Use Your Information
We process your personal data for the following lawful bases and purposes:
To Fulfill Your Booking (Contractual Necessity): To generate shipping quotes, purchase shipping labels from couriers, send collection/delivery updates, and process payments.
Customer Support: To resolve booking queries, handle loss/damage protection claims, and respond to support requests.
Account Management: To allow you to create an account, track active shipments, and view past order history.
Legal Compliance: To maintain accounting records, prevent fraudulent transactions, and comply with UK customs or dangerous goods regulations.
Legitimate Interests: To improve our website performance, user experience, and platform security.
3. Sharing Your Data with Third Parties
To provide our parcel booking services, we must share specific personal data with trusted third-party service providers:
Courier & Logistics Networks: We share sender/recipient names, addresses, contact details, and parcel details with selected delivery carriers (such as DPD, Evri, Royal Mail, Parcelforce, UPS, DHL, or Shippo) solely to enable physical collection, transit, and delivery.
Payment Processors: Payment details are submitted directly to Stripe to process payment intents securely.
Address Lookup Services: Address search queries are processed using Google Maps/Places API to ensure delivery accuracy.
Legal Authorities: We may disclose information if required by law, court order, or government regulation.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security & Retention
Security: We implement appropriate technical and organizational measures—including SSL encryption and secure API connections—to safeguard your personal data against unauthorized access, loss, or alteration.
Retention: We retain personal data associated with completed bookings for as long as necessary to fulfill the purposes outlined in this policy, comply with tax/accounting laws (typically up to 6 years in the UK), and handle potential shipping claims or disputes.
5. Your Legal Rights (UK GDPR)
Under UK data protection law, you have the following rights regarding your personal information:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no legal requirement for us to keep it.
Right to Restrict or Object: Object to or restrict the processing of your personal data in certain circumstances.
Right to Data Portability: Request the transfer of your personal data to another service provider.
To exercise any of these rights, please contact our privacy team at [email protected].
6. Cookies
Our website uses cookies and similar technologies to remember your shipping quote details during your session, maintain user preferences, and analyze website traffic. You can manage or disable cookies through your web browser settings, though doing so may affect website functionality.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations or operational practices. Updated versions will be posted on this page with an updated “Last Updated” date.
8. How to Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: [email protected]
Website: https://bananaparcel.com